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FTE Global 2026: oneworld CEO Pushes to Close the Gaps Across 15 Member Airlines
September 11, 2026  | Written by Joshua Kupietzky
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During Thursday’s closing keynote at FTE Global, oneworld Alliance CEO Ole Orvér outlined how the alliance wants to make travel more consistent across its 15 member airlines by improving technology, aligning policies, and fixing the basics customers expect. Speaking with Dallas Morning News aviation reporter Jordan Parker, Orvér said the biggest challenge comes from connecting […]

FTE Global 2026: American Airlines Expands Lounges and Connects More of the Passenger Journey
 | Written by Joshua Kupietzky
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During Thursday’s closing keynote at FTE Global, American Airlines Senior Vice President and Chief Customer Officer Heather Garboden outlined an accelerated investment plan that could bring nearly one new, renovated, or expanded lounge experience per month on average over the next two to three years. Speaking with Dallas Morning News aviation reporter Jordan Parker, Garboden […]

FTE Global 2026: Air Canada Uses AI to Anticipate Passenger Needs and Improve Recovery
 | Written by Joshua Kupietzky
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During Thursday’s FTE Global opening keynote, Air Canada Vice President of Customer Experience and Service Operations Tom Stevens outlined how the airline uses AI, better information, and new technology to make the passenger journey more proactive and personal. TV host Savannah Louie spoke with Stevens about disruption recovery, frontline empowerment, baggage, accessibility, and Air Canada’s […]

FTE Global 2026: How Airline and Airport Leaders Are Using AI, Data and Smarter Infrastructure to Shape the Future
 | Written by Joshua Kupietzky
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At FTE Global 2026, the strategies airlines and airports use to prepare for the future took center stage during a panel moderated by APEX Future Travel Experience Group CEO Dr. Joe Leader. The session brought together four industry leaders with different perspectives: Alaska Airlines Director of Innovation Bernadette Berger, Munich Airport Managing Director and Chief […]

FTE Global 2026: Southwest Looks to Technology to Strengthen the Passenger Experience
September 10, 2026  | Written by Joshua Kupietzky
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During Wednesday’s FTE Global keynote fireside chat, Southwest Airlines Executive Vice President and Chief Information Officer Lauren Woods showcased how technology can help Southwest become the world’s most loved, most efficient, and most profitable airline. Future Travel Experience Managing Director Max Gosney spoke with Woods about how data, AI, and new employee tools can make […]

Skyline IFE Deploys AI-Driven App for IFE Screening, Content Moderation
September 9, 2026  | Written by Stephanie Taylor
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The strategic use of AI as a time-saving, accuracy-improving, cost-cutting solution within the in-flight entertainment (IFE) content supply chain is a shift the APEX community has been discussing for a few years now. Previous attention has been placed on AI’s ability to assist in metadata generation, but the most recent slew of developments focuses on AI’s […]

EVA Air and FORMIA Unveil New Hunter Amenity Kit
September 7, 2026  | Written by Joshua Kupietzky
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EVA Air is expanding its partnership with FORMIA and British lifestyle brand Hunter with a second collection of amenity kits for long-haul Premium Economy passengers. The new collection features two reusable crossbody bags in lemon yellow and sky blue and will launch alongside EVA Air’s new Taipei-Washington, D.C. route. The kits combine travel essentials with […]

American Airlines Unveils Retrofitted Boeing 777-300ER With Flagship Suite
 | Written by Joshua Kupietzky
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American Airlines has introduced its first retrofitted Boeing 777-300ER, bringing the airline’s Flagship Suite experience to the aircraft and adding more Business and Premium Economy seats. The redesigned aircraft features 70 Flagship Suite seats with privacy doors, 44 Premium Economy seats and 30 Main Cabin Extra seats, offering 144 premium seats in total. The first […]

United Tests Gate Food Ordering at Newark
 | Written by Joshua Kupietzky
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United Airlines is testing a new service at Newark Liberty International Airport (EWR) that allows passengers to order food, drinks and travel essentials through the United app and pick them up at their gate. The pilot program is available on select flights departing from or connecting through up to nine designated gates in Terminal C. […]

Emirates Introduces Electric Premium Economy Seat on Airbus A350
September 4, 2026  | Written by Joshua Kupietzky
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Emirates is introducing what it calls the world’s first electrically powered Premium Economy seat with a full-height adjustable privacy screen between every seat. The new seat will debut on newly delivered Airbus A350 aircraft, giving passengers more control over their comfort and personal space. The 28-seat cabin will also feature wireless charging, an upgraded headrest […]