High profile speakers include Benjamin Smith, CEO of Air France-KLM, Michael Rousseau, President and CEO of Air Canada, and Shai Weiss, CEO of Virgin Atlantic 30 September 2024: The Airline Passenger Experience Association (APEX) has finalized the airline industry leaders who will speak at their upcoming APEX/IFSA Global EXPO from 28 to 30 October 2024 […]

WASHINGTON, D.C. (10 September 2024) – Building off their groundbreaking collaboration, aviation guest experience transformation consultancy YATES+ and the Airline Passenger Experience Association (APEX) announced the launch of the APEX World Class™ Lounge Awards audited by YATES+. This pioneering program stands as the world’s first dedicated audit and recognition initiative specifically designed to elevate the […]

Washington D.C. (1 August 2024): The Airline Passenger Experience Association (APEX) and International Flight Services Association (IFSA) have announced eight airline industry leaders who will speak at their upcoming APEX/IFSA Global EXPO from 28 to 30 October 2024 at Long Beach Convention and Entertainment Centre, Long Beach, California. The first wave of speakers are experts […]

Winners of the 2024 APEX Best Airline Awards for In-Flight Excellence Recognized in Dublin  DUBLIN, IRELAND (12 June 2024) – The Airline Passenger Experience Association (APEX) unveiled the regional airline winners of the 2024 APEX Best Airline Awards during the FTE & APEX Awards Ceremony at the FTE EMEA Conference in Dublin, Ireland on Wednesday, […]

BERLIN, GERMANY (2 May 2024) – Leading aviation summit pioneers, RedCabin and APEX (Airline Passenger Experience Association) will co-host a market leading webinar on 14 May 2024 at 11:00 a.m. EDT / 5:00 p.m. CET, on the subject of successful certification for aircraft innovation. Participants will navigate the evolving landscape of cabin innovation and address […]

MILTON KEYES, UK (3 April 2024) – The Professional Clothing Industry Association Worldwide (PCIAW®) and APEX (Airline Passenger Experience Association are proud to announce its exclusive partnership for professional clothing representation at the APEX / IFSA Global EXPO with Future Travel Experience (FTE) Global, the largest combined exhibition in the Americas for the international airline industry. […]

LISBON, PORTUGAL (27 March 2024) – The future of in-flight entertainment soared in Lisbon, Portugal, 26-27 March 2024, at APEX Content Market. The industry-defining event hosted by the Airline Passenger Experience Association (APEX) serves as the unparalleled marketplace for content buyers and distributors, shaping the passenger experience through the latest innovations related to in-flight entertainment. […]

Industry Insiders Discuss the Technological Advancements Defining and Transforming the Airline Passenger Experience  LOS ANGELES, CA. USA (29 February 2024) – The aviation industry’s leading IFEC technology event, APEX TECH, explored the innovations propelling and reshaping the passenger experience, such as inflight advertising, e-commerce, and personalized media content offerings. The Airline Passenger Experience Association hosted […]

NEW YORK, NY (31 January 2024) – Stephanie Taylor is to provide members of the Airline Passenger Experience Association (APEX) team with unparalleled insight into the association’s key focuses and events across a range of exciting new formats in her new role as APEX Insights Editor.   “Stephanie Taylor elevates the strategic landscape of the Airline Passenger Experience […]

Airlines from Across Regions Recognized for Extraordinary Passenger Experience SINGAPORE (9 November 2023) –  APEX (Airline Passenger Experience Association honored the 2024 Best In Airline Award winners from Central/Southern Asia, Eastern Asia, Greater China, and the South Pacific on 9 November in Singapore during the FTE APEX Asia Expo 2023 – Asia’s biggest passenger experience […]

APEX/IFSA Global EXPO Brought Together 3,000+ Airline Industry Insiders LONG BEACH, CA (22 September 2023) – More than 3,000 of the top airline industry decision makers, including representatives from nearly 100 airlines, walked the industry’s most comprehensive show floor, APEX/IFSA Global EXPO. Co-located with FTE at the Long Beach Convention Center in California, the three-day […]

LONG BEACH, CA (21 September 2023) – After a very successful APEX/IFSA Global EXPO in Long Beach, California USA, the Airline Passenger Experience Association (APEX) announced its 2023-24 Board of Directors during their Annual General Meeting (AGM). The Board of Directors, elected by APEX members, consists of dedicated volunteers from airlines, alliances, airports, lessors, and […]

LONG BEACH, CA (20 September 2023) – The aviation industry gathered Wednesday night to celebrate the airlines and suppliers whose dedication and innovation bore significant advancement in passenger experience over the last year. The prestigious APEX/IFSA Awards Ceremony, hosted by APEX (Airline Passenger Experience Association) and the IFSA (International Flight Services Association), is considered the […]

LONG BEACH, CA (20 September 2023) – The Airline Passenger Experience Association (APEX) honored Qatar Airways’ Group Chief Executive, His Excellency Mr. Akbar Al Baker as the recipient of the CEO Lifetime Achievement Award on Wednesday, 20 September, during the APEX/IFSA Awards Ceremony at APEX/IFSA Global EXPO. This award recognizes industry leaders and their long-term […]

Airlines from Africa, Europe, North and South America Were Recognized for Extraordinary Cabin Service, Entertainment, Food & Beverage, Seat Comfort & Wi-Fi DUBLIN, IRELAND (25 May 2023) – The Airline Passenger Experience Association (APEX) honored the 2023 APEX Regional Passenger Choice Award™ winners from Africa, Europe, North America, and South America in Dublin, Ireland on […]

ISTANBUL, TURKEY (27 April 2023) – The Airline Passenger Experience Association (APEX) hosted the airline industry’s top global buyers and distributors at its one-of-a-kind event APEX Content Market in Istanbul, Turkey at the Grand Cevahir Hotel & Convention Center 26-27 April 2023. APEX Content Market is the only industry event exclusively focused on connecting in-flight […]

Murphy to Drive World-Class Member Satisfaction, Attendee NPS, and Evolution of APEX’s World Class Global Events LONDON, April 18, 2023 — The Airline Passenger Experience Association (APEX), today announced the selection of Katie Murphy as Director of Membership & Events. In her new role, Murphy will serve as a key leader at APEX, working with […]

The Three-Day Forum Gathered Technical Experts and Leaders from the Aviation Industry LOS ANGELES, CA. USA – More than 150 leaders from global airlines, organizations, and suppliers attended APEX TECH in Los Angeles this week. This event is the leading technical forum to address technologies, content, revenue opportunities, and innovations shaping the aviation industry.   APEX […]

(New York · Washington · Atlanta) · The Airline Passenger Experience Association (APEX) demanded US government passenger compensation following the grounding of all U.S. flights for the first time since 9/11 for nearly three hours yesterday due to a Federal Aviation Administration (FAA) outage traced to a database failure. The technical failure caused over 10,000 flight delays […]

(ATLANTA) – During their Annual General Meeting (AGM) APEX (the Airline Passenger Experience Association) announced it’s 2022-2023 Board of Directors. The Board of Directors is elected by APEX members and comprised of volunteers from airline, alliance, airport, lessor, and supplier member companies. Members bring their unique insights and vast experiences to meet the needs of […]

EXPO Brings Together the Entire End-to-End Passenger Experience Long Beach, CA. USA – The airline industry once again descended on Long Beach, California for APEX/IFSA EXPO. The highly anticipated event brings the industry’s top airlines, suppliers, caterers, alliances and airports to the most comprehensive show floor. Nearly 2000 attendees, including representatives from more than 50 […]

APEX Official Airline Ratings® and Global Passenger Choice Awards ™ The First & Only Airline Honors Based Solely on Verified & Certified Passenger Feedback Long Beach, CA. USA – It was standing room only as the airline industry gathered for the APEX/IFSA Awards Ceremony during APEX/IFSA EXPO for the announcement of the most anticipated airline […]

Airlines and Supplier Partners Honored by Peers for Implementation of New Programs Long Beach, CA. USA – Members of APEX (the Airline Passenger Experience Association and the IFSA (International Flight Services Association) celebrated their peers by recognizing specific, innovative and new achievements successfully implemented in the past year. APEX/IFSA Award winners in each category are determined by nearly […]

8 June 2022 (DUBLIN) – Airline Passenger Experience Association (APEX) hosted the aviation industry in Dublin, Ireland, this week to celebrate airlines being honored with the 2022 APEX Regional Passenger Choice Awards®. The awards were given out Wednesday 8 June during APEX’s popular Content Market event, which was ‎collocated with the FTE EMEA/Ancillary/World Airport Retailing […]

(ATLANTA) – Following a very successful APEX EXPO in Long Beach, California, APEX (Airline Passenger Experience Association), announced their 2021-2022 Board of Directors. The new Board was named during the association’s second digital Annual General Meeting (AGM). The association’s officers, directors, and staff provided APEX members operational, financial, and strategic updates. “Member of the APEX Board of Directors […]

The Airline Industry Triumphantly Returned for the ‎First Major In-Person Event of the Year!‎ Long Beach, CA. USA (2 December 2021) – This week, APEX/IFSA EXPO brought the airline industry back together for the first time in over a year. The three-day event encompassed more than 1300 attendees,150 exhibitors, and hundreds of airline leaders from […]

Airlines and vendor partners recognized by peers for implementation of new and innovative programs Long Beach, CA. USA (1 December 2021) – Airline and vendor members of the Airline Passenger Experience Association (APEX) and the International Flight Services Association (IFSA) honored their peers as they celebrated this year’s newest state-of-the-art programs. The APEX/IFSA Awards Ceremony […]

Long Beach, CA. USA (1 December 2021) –  The winners for the 2022 Global APEX Passenger Choice Awards® (PCAs) were announced at the APEX/IFSA Awards Ceremony, during APEX EXPO, the industry’s first major in-person event of the year. The ‎PCAs recognize the top airlines in seat comfort, cabin service, food and beverage, ‎entertainment, and Wi-Fi, […]

The Industry’s First Rating Program Based Solely on Verified & Certified Passenger Feedback Long Beach, CA. USA (1 December 2021) – For the first time in nearly two years, airlines from around the globe gathered together for the announcement of the industry’s most anticipated recognition, the APEX Official Airline Ratings™. The honors were announced during […]

Long Beach, CA. USA (1 December 2021) Turkish Airlines Chairman of the Board of Directors and of the Executive Committee ‎İlker Aycı was honored by APEX (Airline Passenger Experience Association), with its prestigious APEX CEO Lifetime Achievement Award at APEX EXPO. This is the first time APEX has awarded this achievement to a European aviation […]