The Three-Day Forum Gathered Technical Experts and Leaders from the Aviation Industry LOS ANGELES, CA. USA – More than 150 leaders from global airlines, organizations, and suppliers attended APEX TECH in Los Angeles this week. This event is the leading technical forum to address technologies, content, revenue opportunities, and innovations shaping the aviation industry.   APEX […]

(New York · Washington · Atlanta) · The Airline Passenger Experience Association (APEX) demanded US government passenger compensation following the grounding of all U.S. flights for the first time since 9/11 for nearly three hours yesterday due to a Federal Aviation Administration (FAA) outage traced to a database failure. The technical failure caused over 10,000 flight delays […]

(ATLANTA) – During their Annual General Meeting (AGM) APEX (the Airline Passenger Experience Association) announced it’s 2022-2023 Board of Directors. The Board of Directors is elected by APEX members and comprised of volunteers from airline, alliance, airport, lessor, and supplier member companies. Members bring their unique insights and vast experiences to meet the needs of […]

EXPO Brings Together the Entire End-to-End Passenger Experience Long Beach, CA. USA – The airline industry once again descended on Long Beach, California for APEX/IFSA EXPO. The highly anticipated event brings the industry’s top airlines, suppliers, caterers, alliances and airports to the most comprehensive show floor. Nearly 2000 attendees, including representatives from more than 50 […]

APEX Official Airline Ratings® and Global Passenger Choice Awards ™ The First & Only Airline Honors Based Solely on Verified & Certified Passenger Feedback Long Beach, CA. USA – It was standing room only as the airline industry gathered for the APEX/IFSA Awards Ceremony during APEX/IFSA EXPO for the announcement of the most anticipated airline […]

Airlines and Supplier Partners Honored by Peers for Implementation of New Programs Long Beach, CA. USA – Members of APEX (the Airline Passenger Experience Association and the IFSA (International Flight Services Association) celebrated their peers by recognizing specific, innovative and new achievements successfully implemented in the past year. APEX/IFSA Award winners in each category are determined by nearly […]

8 June 2022 (DUBLIN) – Airline Passenger Experience Association (APEX) hosted the aviation industry in Dublin, Ireland, this week to celebrate airlines being honored with the 2022 APEX Regional Passenger Choice Awards®. The awards were given out Wednesday 8 June during APEX’s popular Content Market event, which was ‎collocated with the FTE EMEA/Ancillary/World Airport Retailing […]

(ATLANTA) – Following a very successful APEX EXPO in Long Beach, California, APEX (Airline Passenger Experience Association), announced their 2021-2022 Board of Directors. The new Board was named during the association’s second digital Annual General Meeting (AGM). The association’s officers, directors, and staff provided APEX members operational, financial, and strategic updates. “Member of the APEX Board of Directors […]

The Airline Industry Triumphantly Returned for the ‎First Major In-Person Event of the Year!‎ Long Beach, CA. USA (2 December 2021) – This week, APEX/IFSA EXPO brought the airline industry back together for the first time in over a year. The three-day event encompassed more than 1300 attendees,150 exhibitors, and hundreds of airline leaders from […]

Airlines and vendor partners recognized by peers for implementation of new and innovative programs Long Beach, CA. USA (1 December 2021) – Airline and vendor members of the Airline Passenger Experience Association (APEX) and the International Flight Services Association (IFSA) honored their peers as they celebrated this year’s newest state-of-the-art programs. The APEX/IFSA Awards Ceremony […]

Long Beach, CA. USA (1 December 2021) –  The winners for the 2022 Global APEX Passenger Choice Awards® (PCAs) were announced at the APEX/IFSA Awards Ceremony, during APEX EXPO, the industry’s first major in-person event of the year. The ‎PCAs recognize the top airlines in seat comfort, cabin service, food and beverage, ‎entertainment, and Wi-Fi, […]

The Industry’s First Rating Program Based Solely on Verified & Certified Passenger Feedback Long Beach, CA. USA (1 December 2021) – For the first time in nearly two years, airlines from around the globe gathered together for the announcement of the industry’s most anticipated recognition, the APEX Official Airline Ratings™. The honors were announced during […]

Long Beach, CA. USA (1 December 2021) Turkish Airlines Chairman of the Board of Directors and of the Executive Committee ‎İlker Aycı was honored by APEX (Airline Passenger Experience Association), with its prestigious APEX CEO Lifetime Achievement Award at APEX EXPO. This is the first time APEX has awarded this achievement to a European aviation […]

A New Class of Air Travel for a New World Long Beach, CA. USA (30 November 2021) – The APEX (Airline Passenger Experience ‎Association), the largest international airline association dedicated to advancing the passenger ‎experience, today announced the launch of APEX WORLD CLASS, the new premier category ‎of air travel. ‎ Developed in partnership with […]

(New York · Washington · Atlanta) · APEX (Airline Passenger Experience Association), the largest international airline association dedicated to passengers and advancing their experience, demanded today that the United States immediately end its blockade of vaccinated international travelers from Europe.  This follows the Biden administration indicating two weeks ago that such a consideration was underway, […]

Airline-Industry Driven Health Certification Centered around Customers Expected to Further Drive Global Airline Leadership in COVID-19 Safety (ATLANTA/SINGAPORE) The Airline Passenger Experience Association (APEX) and SimpliFlying today announced the first COVID-19 certified airlines for the customer-centric APEX Health Safety powered by SimpliFlying.  With 33 airlines currently advancing through the review process, APEX today announced with […]

Bastian is the First CEO from a U.S. Airline Presented with the Honor (ATLANTA) – Delta Air Lines Chief Executive Officer Ed Bastian, was recognized with the CEO Lifetime Achievement Award by the Airline Passenger Experience Association (APEX), an international non-profit dedicated to enhancing the passenger experience. The honor is in recognition of Mr. Bastian’s […]

The Industry’s First Rating Program Based Solely on Verified & Certified Passenger Feedback (ATLANTA) The Airline Passenger Experience Association (APEX), a global non-profit and one of the world’s largest international airline associations, announced the recipients of the industry’s most anticipated honor: the APEX Official Airline Ratings™. Airlines worldwide were honored today with four-and five-star Official Airline […]

(ATLANTA) – The Airline Passenger Experience Association (APEX), which represents the world’s leading airlines, airports, alliances, suppliers, and related companies committed to elevating the air travel experience for passengers, announced their 2020-2021 Board of Directors. The new Board was named during the association’s first digital Annual General Meeting (AGM). The virtual nature of the meeting allowed […]

( ATLANTA) –  In alignment with leading airlines and associations, APEX (Airline Passenger Experience Association) today expanded its call for government action calling for a quarter-trillion dollars (USD $250 billion) of global government support for the airline industry in response to COVID-19. Fully backing A4A’s proposal for $50 billion in US airline support alongside $150 billion more as proposed by IATA, […]

(11 March 2020 – Atlanta) APEX (Airline Passenger Experience Association) today strongly encouraged governments worldwide to issue immediate tax relief in an even-handed manner for the airline industry in the wake of COVID-19 (Novel Coronavirus).  Representing nearly every major airline in the world, APEX believes that governments around the globe have a responsibility to reduce taxation upon […]

International Airline Association Encourages Following World Health Organization (WHO) Guidelines as Global Efforts to Contain Novel Coronavirus COVID-19 Press Forward (ATLANTA)  APEX (Airline Passenger Experience Association) today encouraged normal air travel in alignment with World Health Organization (WHO) guidance alongside governmental recommendations for air passenger and employee protections.  The notable exception to this policy exists for high-risk […]

APEX EXPO Celebrated 40th Anniversary with Record Number of CEO Keynotes Establishing Industry Priorities for the Decade Ahead (LOS ANGELES) –This week, C-suite executives from Delta Air Lines, Spirit Airlines, Xiamen Airlines, JetBlue, Flybe, LATAM Brasil, Virgin Atlantic, JSX, and Star Alliance headlined APEX EXPO, the most comprehensive and exclusive passenger experience marketplace and thought leadership conference […]

LOS ANGELES, USA (10 September 2019) – The Airline Passenger Experience Association (APEX), which serves nearly every major airline in the world as the only non-profit membership trade organization dedicated to improving passenger experience for the past four decades, announced its new 2019-2020 Board of Directors. Several members were elected/re-elected to the new Board, including: Juha […]

The Industry’s First Rating Program Based Solely on Verified & Certified Passenger Feedback (LOS ANGELES) – Top airlines from around the world gathered in Los Angeles tonight for the announcement of the industry’s most anticipated honor, the Official Airline Ratings™, the first airline rating program based solely on certified passenger feedback. APEX (the Airline Passenger Experience […]

Airlines and Vendor Partners Recognized by Their Peers for Implementation of New and Innovative Programs (LOS ANGELES) – Members of the Airline Passenger Experience Association (APEX), and the International Flight Services Association (IFSA) honored their peers tonight as they celebrated the top innovators from airlines and vendor partners around the globe during the inaugural APEX/IFSA Award Ceremony. Winners were announced […]

(lOS ANGELES) – Members of the Airline Passenger Experience Association (APEX) gathered during the inaugural APEX/IFSA Awards Ceremony to honor the winners of the 2020 Passenger Choice Awards® (PCAs). The awards recognize excellence in seat comfort, cabin service, food and beverage, entertainment and Wi-Fi. APEX once again partnered with TripIt® from Concur®, the world’s highest-rated travel-organizing app, to gather anonymous […]

Event Featured Keynote Addresses from AVIANCA, Air China, LATAM Airlines, Japan Airlines, Virgin Atlantic and Aeroméxico, along with the Passenger Choice Awards™ for South America (LOS ANGELES) – This week, more than 150 leaders from global airlines, organizations and suppliers attended APEX TECH in Los Angeles to discuss how airlines can improve overall passenger experience and provide […]

(DUBLIN) – The best in European airline passenger innovation were recognized at the award ceremony during APEX MultiMedia Market this week in Dublin. Presented by the Airline Passenger Experience Association with more than 200 airline delegates and content vendors in attendance at the event, the coveted Passenger Choice Awards™ honored regional airlines for their achievements in seat […]

The Marketplace Provides the Perfect Platform for Airlines to Select the Content that will Meet their Passenger’s Increasing Demand for In-Flight Entertainment (NEW YORK) –The Airline Passenger Experience Association (APEX) is heading to Dublin, Ireland to host the airline industry’s premier one-stop shop for in-flight entertainment content and services, APEX Content Market (previously APEX MultiMedia Market). […]